How long does my order take to ship?

Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day.

Do you offer international shipping? 

We currently ship anywhere in the United States, U.S. Territories, and Canada.  We do not offer International Shipping.

What is your return policy? 

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products.  If an item may be considered defective, please email beautybyjosiellc@gmail.comindicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by Beauty by Josie, you will be eligible for a refund or replacement of the same item. Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from lillylashes.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.